Cancellation and Refund Policy

Order Cancellation

We strive to process and ship your order as quickly as possible. However, if you need to cancel an order, please note the following conditions:

  1. Before Processing: If your order has not yet been processed or shipped, you may request a cancellation by contacting us immediately. We will make every effort to accommodate your request.

  2. After Processing: Once the order has been processed and is in transit, cancellation is not possible.

  3. Custom or Personalized Orders: Orders for custom or personalized items cannot be canceled once they have been placed.

No Returns Policy

Due to the nature of our products, we do not accept returns once an order has been delivered. If you receive a damaged or defective product, please contact us within 48 hours of delivery with appropriate proof, and we will assess the issue.

Refund Policy

  1. Order Cancellation Refunds: If an order is successfully canceled before processing, a full refund will be issued to the original payment method within 7-10 business days.

  2. Damaged or Defective Products: If a product is received in a damaged or defective condition, we will evaluate the claim and, if approved, either offer a replacement or issue a refund.

  3. Non-Refundable Items:

    • Products that have been used or opened

    • Custom or personalized items

    • Orders that have already been shipped or delivered

Contact Us

For any questions regarding cancellations or refunds, please reach out to us:

Packez
Brand: Eko Tales
#2, Nehru Nagar, Railway Parallel Road, 1st Floor, Sheshadripuram,
Bengaluru 560020, Karnataka, India

Call Us: +91 8088290122
Email: ekotalesforyou@gmail.com

We appreciate your understanding and thank you for shopping with Eko Tales!

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